Heinrich Georg (UK) Ltd

Introduction

Heinrich Georg (UK) Ltd approached CK Systems with the view to us taking over their Pegasus Opera SQL SE support. You were disappointed with the level of service you were receiving from your current Pegasus Partner and were looking for another Partner to support you with your accounts software.

We met with the Managing Director and the team to discuss your pain points and how we could support you and advise of any additional solutions, if necessary, which could improve your day to day processes going forward.

We were delighted when you decided to transfer your Pegasus support to us. We look forward to working with you and building a close relationship.

We asked Heinrich Georg (UK) Ltd a few questions about why they chose CK Systems.

Why did you choose to work with us?

We chose to work with CK Systems because you were local to us and the service you offered provided support which was tailored to our needs. Your approach felt personal and collaborative, you took the time to understand our challenges and goals, and that level of attentiveness gave us the confidence that we had found a partner who genuinely cared about our success.

What stood out about our company?

What really stood out about CK Systems was the combination of being local and the offer of on-site support when necessary. While many competitors provided remote-only solutions, the team’s willingness to be physically present when needed made a huge difference. It gave us peace of mind knowing that expert help was never far away.

How did you hear about us?

We discovered CK Systems through extensive research when sourcing a local and reliable company that truly understood our needs. We weren’t just looking for a provider—we needed a partner with a strong track record, authentic client reviews, and a clear commitment to quality. After comparing several options, CK Systems consistently came up in conversations and online searches, which gave us confidence that we were choosing a reputable and experienced team.

What influenced your decision?

The timing of our decision was largely influenced by the lack of support from our previous Partner and the ending of our previous support contract. We had been

experiencing growing frustration, including slow response times, which made it clear that we needed a more dependable partner. As we approached the end

of our existing agreement, it was the right moment to make a change. CK Systems’s proactive approach, clear communication and proven track record gave us the confidence to move forward.

Primary goals in working with us?

Our primary goals in working with CK Systems are centred around achieving greater operational stability and peace of mind. We are looking for pre-emptive

maintenance to help us avoid downtime, fast reaction to problem solving when unexpected issues arise, and a friendly, approachable customer service team

that we feel comfortable turning to at any time. It is important for us to build a relationship with a provider who understands our environment, communicates

clearly and responds efficiently.

About Heinrich Georg (UK) Ltd

Heinrich Georg (UK) Ltd is the UK arm of Germany’s leading engineering company, Heinrich Georg GmbH. In the UK, they have grown from their roots in traditional steel and aluminium process equipment into one of the UK’s market leaders of custom-built automated engineering solutions and manufacturers of industry leading programmable Dynamometers and Test Rigs. They specialise in the design, development and manufacture of innovative special purpose machines for a range of sectors.

“CK Systems took the time to understand our challenges and goals, offering a level of personalised, local support we simply hadn’t experienced before. Their proactive approach immediately gave us confidence that we had found the right partner.”