Introduction
Francesco Hair Salon initially approached us following growing dissatisfaction with their existing Pegasus partner, citing concerns around service delivery,
responsiveness and the ability to support their evolving business needs. At the same time, the organisation was looking to migrate their Opera 3 software onto the cloud. They required a trusted partner capable of not only delivering a seamless cloud transition, but also providing a more collaborative and proactive approach to their support.
After meeting with the Managing Director and the wider team, we invested time in understanding their key challenges, operational demands and long-term objectives. Through collaborative discussions, we demonstrated how our expertise and tailored solutions could improve their day-to-day operations, while also identifying opportunities to simplify processes, increase efficiency and support future growth.
We were delighted when they chose to transfer their Pegasus support to us and we look forward to developing a strong long-term partnership.
We asked Francesco Hair Salon the following questions about their experience and what influenced their decision to work with us:
Why did you choose to work with us?
We chose to work with you because of the extensive knowledge and experience demonstrated by Steve and Mark, as well as the excellent communication and
guidance we received during our initial meetings. From the outset, your team took the time to understand our business challenges and future goals, providing
reassurance and confidence that you were the right partner to support our transition. The proactive approach, technical expertise and clear recommendations made it evident that you would not only deliver the solutions we required, but also build a strong and collaborative working relationship.
What stood out about our company?
What stood out most about your company was the level of professionalism, expertise and genuine understanding demonstrated from the very beginning.
We were dissatisfied with the service we were receiving from our current partner, following a recommendation we met with Steve, who immediately
impressed us with his expertise and his clear guidance on our specific requirements. His ability to quickly understand our challenges and provide
practical, forward-thinking solutions gave us confidence that your team would be able to deliver the support and strategic direction we were looking for in a long-term business partner.
How did you hear about us?
came highly recommended, which gave us the confidence to give notice and move our support across to you. Hearing such consistent, positive feedback
reassured us that we were making the right decision. From the outset, it was clear that your reputation is built on reliability, professionalism and a genuine
commitment to customer care.
What influenced your decision?
The decision to move forward at this stage was driven by a combination of operational frustrations and the need for a more reliable, future-focused technology strategy. As our business continued to evolve, it became increasingly important to work with a partner who could support both our immediate challenges and long-term objectives. Throughout the initial discussions, your team gave us the necessary confidence that you understood our needs and could provide the right solutions. The clear communication, technical expertise
and proactive approach reassured us that the timing was right to make the transition.
Primary goals in working with us?
requirements are fully met. We are looking to build a long-term partnership with a team that can provide ongoing support, strategic guidance and innovative
solutions that will help improve efficiency across the business. By working together, we aim to create a more streamlined and scalable IT environment that
supports both our current operations and future growth plans.
About Francesco Hair Salon
Founded in 1968, Francesco Hair Salon is a family-run, award-winning hairdressing business with a long-standing reputation for excellence, education, and customer service. Built on strong family values and a passion for innovation, the company has grown into one of the UK’s leading salon groups. With a focus on creativity, professionalism and customer experience, the business continues to evolve while remaining true to the values and heritage established by the Dellicompagni family.
“As our business requirements changed, we chose to move to a partner that better fits our current strategic goals and objectives. Our experience has been extremely positive and we look forward to building a strong working relationship with the CK Systems team. ”